Frequently asked questions - and answers!

General questions

expand_more
Who owns the hardware?
All hardware is the property of Peter Park customers.
expand_more
What is the cost of installation and service of Peter Park?
We will be happy to advise you and provide you with a non-binding offer based on a specific application example. Please contact us for this purpose.
expand_more
For whom is Peter Park suitable?
Our solution is suitable for private and municipal parking operators.

Number plate recognition

expand_more
How does the system behave in rain or snow?
The number plate scanner is equipped with a weather protection and heating element.
expand_more
Does the number plate recognition also work in the dark?
Yes. The number plate recognition works in the dark with the help of infrared support.
expand_more
How does number plate recognition work?
When entering and exiting, a vehicle's number plate is automatically recognised. There is no permanent recording. Only when a number plate is recognised is a recording made (similar principle to a speed measurement system).
expand_more
Are foreign licence plates also recognised?
Yes. Number plates from all European countries can be recorded.
expand_more
What influence do sunlight or headlights have?
The system is not affected by different lighting conditions.
expand_more
Do drivers have to slow down when entering?
No. Drivers only have to comply with the speed limits of the applicable road traffic regulations.
expand_more
Where can Peter Park be used?
On off-street parking areas with defined entrances and exits (open spaces and car parks) and private law dedication.

Installation of the technology

expand_more
Who will do the planning and installation?
Peter Park takes care of the entire process, from planning to commissioning.
expand_more
Is WLAN / LAN required?
No. The number plate scanners are equipped with SIM cards from German telecommunications providers. Alternatively, an on-site LAN connection can of course also be used.
expand_more
What requirements must the parking area fulfil?
A clearly delineated entry and exit situation as well as a power connection (230V) and 4G data reception are necessary.
expand_more
Which services are part of the Peter Park solution?
All parking processes in real time in the dashboard, measurement of parking time, analyses and statistics, payment processing, touch-screen pay station, app payment link, intelligent long-term parking management, and much more.

Parking management

expand_more
How can customers or their customers distribute parking permits to employees or suppliers?
Parking authorisations can be assigned by the operator in the dashboard or by end customers themselves via work clearance protocols. The access masks for end customers can be controlled via a quota system.
expand_more
Which devices can be used to access the web portal for short-term and long-term parking management?
The web portal can be accessed via any internet-capable terminal device (such as smartphone, tablet or computer) by entering a user name (e-mail address) and password.

Data protection

expand_more
In which country is the data stored and processed?
The data is stored and processed in Germany.
expand_more
Does the registration of licence plates have to be reported to the respective data protection authority?
No, you do not have to report the number plate recognition to the data protection authority.
expand_more
Is there a permanent video recording?
No. An image is only taken when a vehicle is detected.
expand_more
What happens to the data?
The data is automatically deleted after a completed parking process.
expand_more
What data is collected?
Image capture of the vehicle and a text file with time and date stamp.
expand_more
Is number plate recognition allowed in Germany?
Yes, in compliance with the applicable GDPR.

Parking

expand_more
How are parking violations punished?
Parking violations are automatically recorded using licence plate recognition, without the need for control personnel. Owner data of illegal parkers can be determined via public interfaces. The vehicle owner then receives a letter with an invoice for an increased user fee.
expand_more
Do drivers still need a parking disc or a parking ticket?
No, there is a digital parking permit, without paper or plastic.
expand_more
How are drivers informed about number plate recognition?
Through clear signage at the entrance and in the parking area.
expand_more
How do I pay for parking?
At the parking machine, by entering the number plate or via a partner app (Parkster, ParkNow, PayByPhone, EasyPark).